Fix Apple TV 'Video Not Available' & Loading Errors

Updated: 11/29/2025

You select a show on Apple TV+, the spinner appears, and then: 'Video Not Available. There is a problem loading this content.'. This error is notoriously common on 3rd Party Smart TVs (Samsung/LG) and older Apple TV boxes. It is usually a conflict with the HDCP (High-bandwidth Digital Content Protection) handshake, which prevents piracy but often blocks legitimate users.

Table of Contents

Method 1: The HDMI Handshake Reset

Your TV and the Apple TV box stopped 'trusting' each other.

Step 1: Unplug

Unplug the HDMI cable from both the TV and the Apple TV box.

Step 2: Power Cycle

Unplug the power cord of the TV and the Apple TV. Wait 60 seconds.

Step 3: Reconnect

Plug the power back in first. Then connect the HDMI cable. This forces a new HDCP security check, often clearing the playback block.

Method 2: Lower Video Resolution

If your internet speed dipped, the Apple TV might be trying to force 4K HDR and failing.

  • Go to Settings > Video and Audio.
  • Change 'Format' from 4K HDR to 1080p SDR.
  • Try playing the video. If it works, your HDMI cable might be too old to support 4K bandwidth, or your internet is throttling.

Method 3: Sign Out and Reset

If using the app on a Smart TV, the login token is likely stale.

Settings > Accounts > Sign Out

After signing out, restart the TV (hold power button on remote). Sign back in. This downloads a fresh user profile and decryption key.