Fix Crunchyroll Black Screen & 'Something Went Wrong'
Updated: 11/29/2025
You click the next episode of One Piece or Jujutsu Kaisen, an ad plays, and then... nothing. Just a black screen with audio, or a spinning orange circle that never ends. The Crunchyroll player is notoriously sensitive to ad-blockers and browser hardware settings. If the player detects that an ad failed to load correctly, it often refuses to start the main video content.
Table of Contents
Method 1: Disable AdBlockers (The #1 Cause)
Even if you are a Premium subscriber, ad-blocking extensions can break the video player script.
Step 1: Extensions
Look for uBlock, AdGuard, or Privacy Badger.
Step 2: Whitelist
Pause the blocker specifically for crunchyroll.com. Reload the page. If the video starts, the blocker was cutting off the Content Delivery Network (CDN) stream.
Method 2: Disable Hardware Acceleration (Web)
If you get a Black Screen with Audio (you can hear the show but see nothing), it is a graphics driver conflict.
Step 1: Browser Settings
In Chrome/Edge, go to Settings > System.
Step 2: Toggle Off
Turn OFF 'Use graphics acceleration when available'.
Step 3: Relaunch
Restart the browser. This forces the CPU to render the video, bypassing the buggy GPU driver.
Method 3: Clear App Data (Mobile)
On Android or iOS, the app cache can grow huge after binge-watching.
- Android: Settings > Apps > Crunchyroll > Storage > Clear Data.
- iOS: You must uninstall the app and reinstall it to clear the cache fully.