Fix Snapchat Support Code C14A (Login Error)

Updated: 12/1/2025

You log out for a second, try to log back in, and get hit with: 'Something went wrong. Please try again later. Support Code: C14A'. This is one of the most feared codes in the Snapchat community. Unlike a simple password error, C14A typically indicates that Snapchat's security algorithm has flagged your specific device or app version as 'compromised'. It often happens if you use third-party tweaks or rooted devices.

The 'Third-Party' Trigger

Snapchat has zero tolerance for modified apps (like Snapchat++ or Phantom). If C14A appears, the server is refusing to let your device connect because it detects unauthorized software.

Method 1: Uninstall Unauthorized Apps

Do you have any app installed that modifies Snapchat? (e.g., apps that save snaps secretly, change your location, or dark mode tweaks). Uninstall them immediately. Snapchat can detect them even if they aren't currently running.

Method 2: The 'Unlock' Link

If your account was temporarily frozen due to C14A, you need to manually unlock it.

Step 1: Go to the Portal

Open a web browser (Chrome/Safari) and go to accounts.snapchat.com.

Step 2: Login and Unlock

Log in with your username and password. Click the yellow 'Unlock My Account' button. If it says 'Success', wait 20 minutes, then try logging into the app again.

Method 3: Clear Google Play Services Data (Android)

On Android, C14A can be caused by a corrupted SafetyNet check.

Step 1: Settings

Go to Settings > Apps > Google Play Services.

Step 2: Clear Data

Tap Storage > Clear All Data. This resets the security handshake your phone uses to prove it isn't rooted.