Fix Uber 'Payment Failed' or 'We Can't Process Your Request'
Updated: 11/29/2025
You are stuck in the rain, late for an appointment, or just trying to get home. You hit 'Confirm Uber', and the app rejects you with: 'Payment Failed' or 'We can't process your request.'. Being stranded by an app glitch is infuriating. This error usually happens because your bank flagged the transaction as fraud, or the Uber app has cached an 'Outstanding Balance' that doesn't actually exist.
Table of Contents
Method 1: Delete and Re-Add the Card
The digital token linking Uber to your bank might have expired.
Step 1: Wallet
Open the Uber menu and tap Wallet (or Payment).
Step 2: Add Payment Method
Do NOT delete your old card yet. Add the same card again as if it were new. This forces a new verification handshake with your bank.
Step 3: Delete Old
Once the 'new' version of the card is active, delete the old entry. Try requesting the ride again.
Method 2: Check for 'Ghost' Outstanding Balances
Sometimes a previous ride payment failed (e.g., a $5 tip didn't go through), and Uber locked your account until it is paid.
Go to Wallet or Activity. If you see a red text saying 'Outstanding Payment', click it and pay it manually. Even a debt of $0.50 will block you from ordering a $50 ride.
Method 3: Use Uber Cash / Gift Card
If your bank is blocking Uber due to fraud suspicion (common when traveling), bypass the bank entirely.