Fix TikTok Live Error 2431 Livestream Not Available Or Failed (2025)

Updated: 11/29/2025

You tap the Go Live button on TikTok, the interface prepares your stream, and then an alert appears with Error 2431 or a message saying live is not available and the connection failed. Your followers see nothing, and you are left staring at a frozen preview. This kind of live error usually means there is a problem with your account eligibility, app state, or network quality, and working through each of these areas methodically often gets you back online quickly.

Table of Contents

Method 1: Confirm TikTok Live Eligibility And Policy Status

If you have another TikTok account in good standing, log into it on the same phone and try starting a live. If that account can go live without Error 2431, it confirms the issue is with your main profile status rather than your device or internet connection.

Method 2: Clear TikTok Cache, Update The App, And Reinstall If Needed

If clearing cache and updating does not help, uninstall TikTok from your device, restart the phone, then download it again from the official store. Log back into your account, check permissions for camera and microphone, and try starting a live session again.

Warning: Reinstalling logs you out and removes drafts stored only on the device, save important videos to your gallery before deleting the app.

Method 3: Improve Network Quality And Avoid VPNs During Live

Disable any VPN, DNS changer, or firewall app on your phone before going live, these tools often reroute or inspect video data in ways that cause drops and handshake failures. After turning them off, restart TikTok and attempt another live session to see if Error 2431 disappears.